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Refund Policy

Last Updated: January 1, 2025

At WebGradee Hosting, we prioritize customer satisfaction by maintaining a transparent and fair refund policy for all services, including shared hosting, domain registration, VPS, and dedicated servers. Our goal is to ensure clarity, reliability, and a hassle-free refund process for all eligible clients.

Refund Policy for Domain Registrations

  • Non-Refundable: All domain registrations are final and non-refundable once processed.
  • Free Domain with Hosting: If you cancel a hosting plan that included a free domain, a partial refund will be issued after deducting the domain registration cost.
  • Delayed Delivery: In the rare event we are unable to register your domain within 24 hours, we'll issue a full refund for the domain.
  • Premium Domains: Our system currently doesn't detect premium domains during checkout. If a selected domain is premium, we will promptly notify you and offer a refund or account credit based on your preference.
  • Abuse Suspensions: Domains suspended by registrars for hosting phishing, malware, or abusive content are non-refundable.

Refund Policy for Hosting Services

We aim to deliver fast, secure, and reliable hosting. If we are unable to resolve your issue within 72 business hours (Mon–Fri), we will process a refund per the conditions below.

  • Money-Back Guarantee: Available for 7 to 90 days depending on your plan and billing cycle.
  • Plan-specific Eligibility: Refund duration is clearly stated during purchase.
  • Custom Discount Usage: If you use a custom or promotional discount, please note that refund eligibility may vary. We reserve the right to reduce or cancel refunds for discounted services. Depending on the situation, WebGradee Hosting may deduct a certain percentage or the full amount from the refund to cover operational and management costs. Discounts are meant for fair use — misuse or repeated abuse may lead to suspension or loss of the offer.

To qualify for a hosting refund:

  1. You must be a first-time WebGradee customer.
  2. Your account and service must not have been abused, misused, or violated our policies on CPU, bandwidth, or security.
  3. You must not have initiated a chargeback or payment dispute.
  4. Refund applies only to the base plan amount (excluding add-ons).
  5. Transaction or gateway fees are non-refundable.
  6. If a free domain was included, its cost will be deducted from the total refund.

Note: Any breach of the above conditions voids your eligibility for a refund.

Refund Policy for VPS & Dedicated Servers

We do not offer refunds for:

  • Dedicated servers
  • Licensing add-ons (e.g., cPanel, DirectAdmin, etc.)

Please review your configuration and specifications carefully before purchase.

Service Cancellation & Abuse-Related Refunds

  • If WebGradee cancels a service due to system errors or non-user-related issues, you may be eligible for a refund based on our internal policies.
  • If your service is terminated for violating our Terms of Service, including abuse, phishing, or spamming, no refund will be issued.

How to Request a Refund

To request a refund or inquire about your eligibility:
Email us at Info@webgradee.com

Refunds are typically processed within 7–15 business days, depending on the payment method used.

If you have questions or concerns about any part of this policy, we're here to help. Thank you for choosing WebGradee Hosting—your partner in secure, fast, and reliable web solutions.