Legal

Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to WebGradee Hosting. These Terms and Conditions govern your access to and use of our products and services, including domain registration, shared hosting, reseller hosting, VPS, dedicated servers, email, and related offerings. By using our services, you agree to these terms.

To ensure security and regulatory compliance, registration requires WhatsApp and Email OTP verification (KYC). By completing KYC, you consent to our privacy and data usage practices.

2. Account Eligibility & Responsibilities

Age Requirement: You must be 18+ or have the legal authority to register on behalf of an entity.
Account Limits: Only one account is permitted per client. Duplicate accounts may be terminated without notice.
Account Security: You are responsible for all activity under your account, including the security of any scripts or software you install.
User Content: You are fully responsible for the content you host. We do not review or endorse user content, but we reserve the right to suspend or remove content that violates our policies without notice or refund.

3. Fair Use & "Unlimited" Hosting Policy

We proudly offer select services as "Unlimited" or "Unmetered" to give customers flexibility for standard small-to-medium business or personal websites. "Unlimited" does not mean unrestricted resources for large-scale enterprise operations or non-website storage.

Allowed Usage

Your hosting resources are intended strictly for:

Hosting websites, applications, or blogs.
Routine updates, backups, and data transfers related to site operation.

Prohibited & Restricted Usage

Non-Website Storage: You may not use your hosting space to store backups, movie files, downloadable software, or archives (ZIP, RAR).
Media Streaming: Hosting audio/video streaming platforms on shared or VPS plans is strictly prohibited.
Speed Test Tools: Operating speed test servers or bandwidth benchmarking tools is not allowed.
VPNs, Proxies & Tunneling: Permitted, but strictly limited to 10TB/month of data transfer. Exceeding this limit may result in throttling, fees, or suspension.

Strict Resource Limits

Storage Limits: Shared, Cloud, WordPress, and Reseller plans have a maximum limit of 50GB per cPanel account (unless specified on the highest tier plans).
Databases: SQL databases must not exceed 1GB each to protect server health.
Email: Each email mailbox is limited to 5GB.
CPU/RAM/EP: If your site consistently exceeds defined CPU/RAM limits more than 5 times per day, you must upgrade to a higher-tier plan or face subscription cancellation with a pro-rated refund.

4. Billing, Payments & Refunds

Payments: All payments are due in advance. Invoices are issued 7 days before the due date. Nonpayment within 7 days after the due date will lead to service termination and data removal.
Refund Policy: Refund eligibility ranges from 7 to 90 days depending on the plan. Refunds are issued at our discretion, processed within 7–15 days, and nullified if you violate these terms. Please contact support before disputing charges with your payment provider.

5. Security, Abuse & Violations

We employ tools like ModSecurity and CloudLinux to monitor resource usage and protect our infrastructure. In the event of misuse, we will strive to contact you to resolve the issue, but we reserve the right to act immediately.

Violation Penalties

General Security Abuse (DDoS, spam, brute force):

1st Violation: Warning (No charge, 12 hours to remedy)
2nd Violation: $5 fee
3rd Violation: Account termination

Bandwidth/Resource Abuse:

1st Violation: $3 reactivation fee
2nd Violation: $8 reactivation fee
3rd Violation: Termination (No reactivation)

6. Service Guarantees & Technical Policies

Uptime Guarantee: We guarantee 99.99% uptime for shared hosting. Downtime credit (one month) applies per scheduled support ticket within 7 days of the incident (excludes Acts of God, DDoS, or hardware failure).
Backups: We maintain daily backups for two days as a courtesy. We are not liable for data loss; clients are strongly encouraged to maintain their own backups.
Email Deliverability: Shared IPs may affect deliverability. We do not guarantee delivery and recommend third-party services (e.g., Google Workspace, Zoho) for bulk mailing. Mass spamming will result in email suspension.

7. Domains & Migrations

Domain Registration: Availability is subject to registry approval. Domains are released only after full payment and are non-refundable once registered. ICANN's 60-day transfer lock applies to new registrations.
Free Migrations (General): Courtesy cPanel-to-cPanel migrations may take one to several days.
Reseller Migrations: Free migrations for Reseller Hosting plans are only available for billing terms of 6 months or longer. Shorter billing cycles require an additional fee based on complexity. If a refund is requested after migration work has started, only a partial refund will be issued.

8. Cancellations & Terminations

Client Cancellation: Shared/cloud hosting is terminated immediately upon cancellation. VPS/Dedicated server data is retained for 24 hours. No refunds are issued for terminated services.
Provider Termination: WebGradee may terminate services at any time, without refund or prior notice, for breach of terms or illegal activity.

9. Affiliate Program

Applies to shared/cloud hosting only.
Commissions are 20%, available after a 30-day sale confirmation.
Minimum payout threshold is ₹1,000 (via PayPal, UPI, or bank transfer).

10. Legal & Compliance

DMCA: We comply with DMCA and copyright legislation. Prohibited content will be banned, and complaints will be processed within legal timelines.
Indemnification: You agree to defend and hold harmless WebGradee Hosting and its staff from any claims arising from your content, misuse, or breach of these terms.
Liability Disclaimer: WebGradee will not be liable for any data loss, revenue loss, or business interruption arising from service usage or termination.

11. Contact Us

For support, billing issues, DMCA inquiries, cancellation requests, or refund claims, please contact our support team:

Email: Info@webgradee.com